Building a CX Program that Brings Customers Back in Health & Wealth

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Health Plan Enrollees Spend Little Time Selecting a Plan, and are Largely Satisfied with Enrollment

Our 18th Annual Consumer Engagement in Health Care Survey (CEHCS) was conducted during open enrollment..

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18th Annual Consumer Engagement in Health Care Survey Finds Despite Choices, Enrollees Not Spending Time on Health Plan Decisions

(Washington, D.C.) – Results from the 18th Annual Consumer Engagement in Health Care Survey (CEHCS)..