Survey: In a Dramatic Turnaround, Financial Professionals’ Optimism in the Investment Outlook Nearly Doubles

Financial Consumers Also More Confident if a Bit More Cautious

 

Washington, DC (September 27, 2023) – Financial professionals are far more optimistic about the market this year than last, and they’re more optimistic than the clients they serve.

Greenwald Research’s just-released 11th annual Retiree Insights Program Surveys found 64% of financial professionals express optimism about the current investment outlook, nearly double the 34% in 2022. And the number of financial professionals expressing pessimism was just 8%, down markedly from 25% last year.

Although market optimism is not as bullish as it was back in 2021, financial professionals now have higher expectations for the total investment return they believe they can secure for their clients over the next 12 months. Why the higher expectations? “Fixed investments,” says Doug Kincaid, Greenwald’s Managing Director for Financial Services. With current high interest rates, “Financial professionals now expect a 6.7% return on fixed investments over the next 12 months – more than triple their forecast for last year and double what they expected the year before. They’re optimistic about equity returns, too – predicting an 8% return this year versus 6% in 2022.”

Consumers are a bit more cautious. Under half (46%) expressed optimism, but that’s still up significantly from 31% last year. Consumers expressing pessimism about the investment outlook plunged from 36% to 18%.

“There’s a deeper uncertainty about the broader economy among consumers,” Kincaid says. “Only 28% of them believe the economy is heading in the right direction, compared to 54% of financial professionals.”

Politics & Media

Financial professionals say the impact of politics and media reports about the economy heighten consumer worries and influence their decision-making. The survey found the political environment is the top worry for consumers (with 83% saying they worry about it), far ahead of inflation, a possible recession, and global conflicts/crises. Nine in 10 professionals say clients ages 50-70 bring bad financial ideas to them that they find on social media. Eight in 10 agree that clients are more pessimistic about the market when there is heavy media coverage of it.

Benchmarking Returns

Consumers’ top benchmark (56%) for evaluating the management of their investments is how they compare to previous years – and a nearly equal number of financial professional professionals (57%) agree. However, professionals overestimate clients’ reliance on other benchmarks, including comparison to a specific index’s returns (51% of professionals say that’s important to consumers, but only 29% of consumers view it as important).

Pros & Cons of Artificial Intelligence

Both financial professionals and consumers are uncomfortable with artificial intelligence (AI) playing a role in the delivery of financial advice and retirement planning. In both groups, only one in 10 are extremely/very comfortable with AI, and only about a quarter are somewhat comfortable.

Nevertheless, financial professionals say the use of AI is not disappearing anytime soon: 7 in 10 disagree with the idea that AI is just a trend. While half of professionals believe AI is a threat to their profession, they do see ways AI can be beneficial to them. For instance, 67% say AI tools could help with customer relationship management through personalized client communications, lead generation, appointment scheduling, and client onboarding. The same number says AI could be useful in real-time market analysis, monitoring markets and providing up-to-date information about market trends, news, and investment opportunities. And 6 in 10 say AI could be beneficial for investment portfolio optimization, retirement savings planning, and/or risk assessment and management.

Professional-Client Communications

As volatility has declined and as consumer optimism about the markets and the investment outlook has increased, consumers’ desire for more frequent communications with their financial professionals has fallen – from 40% last year to 30% this year. On the other hand, financial professionals say they want to have more communication with their clients – a little over 60%, much like last year.

Challenges of Changing Retirement Ages

Financial professionals say a greater variance in the age that clients retire has presented new challenges for retirement income planning. Nearly 7 in 10 professionals see they’ve seen more variance in retirement ages, and half of the retirees surveyed say they retired earlier than planned. Six in 10 consumers who haven’t retired and work from home say they are more likely to postpone retirement because of the flexibility of their work. Retirement age changes complicate retirement income planning: a whopping 94% of professionals say earlier retirement makes income planning challenging, and 75% say the same for clients who change how they plan to transition into retirement. Perhaps because of these changing dynamics professionals say about 29% of their retired clients need more lifetime income, up from 22% two years ago.

About the 2023 Retiree Insights Program Surveys

The survey was conducted in July 2023, with 301 financial professionals and 1,003 consumers participating. For more information about the Retiree Insights Program, contact Doug Kincaid at dougkincaid@greenwaldresearch.com.

Greenwald Research is a leading independent custom research firm and consulting partner to the health and wealth industries that applies creative quantitative and qualitative methods to produce knowledge that helps companies stay competitive and navigate industry change. By leveraging deep subject matter expertise and a trusted consultative approach, Greenwald offers comprehensive services for weaving rich research stories that answer strategic business questions.

Contact:
Doug Kincaid
Managing Director, Financial Services
dougkincaid@greenwaldresearch.com

The Cost of Caregiving; Mental, Physical, and Financial Health All Suffer

Survey Shows Caregivers More Likely to Have Retired Early Due to a Reason Beyond Their Control, with Smaller Savings


Washington, DC (August 7, 2023) – A new survey shows that unpaid caregivers – just over one in five Americans 25 or older – experience more financial challenges than non-caregivers. And they’re more likely to retire earlier than planned for reasons beyond their control – with lower savings and a reduced lifestyle.

The new 2023 RCS Caregivers Report released by Greenwald Research and the Employee Benefit Research Institute (EBRI) examines the retirement prospects, preparations, and experiences for unpaid caregivers vs. those who do not provide that care. The report, which relies on data collected for the two organizations’ 2023 Retirement Confidence Survey, defines caregivers as those who provided unpaid care for an adult and/or a child with special needs within the previous 12 months in a non-institutional setting.

That care included helping the recipient with at least one activity of daily living (such as bathing, dressing, eating, using the toilet) or one instrumental activity of daily living (including more complex activities like managing medications, food preparation, housekeeping, laundry, managing finances).

“Unpaid caregivers play a vital role in the lives of spouses, family members and friends who need help,” says Greenwald Research CEO Lisa Greenwald. “But they often provide that assistance at significant personal cost. What they do out of love and a sense of responsibility impacts their health, their earning capacity, and their long-term financial well-being.”

Presenting some of these results in mid-July, Lisa Weber-Raley, Chief Research Officer of Greenwald Research who leads caregiving research for the firm said: “We see caregivers – as a result of caregiving – stopping savings, racking up more debt, and using up their short-term and long-term savings. Those impacts are more common among lower-income and younger caregivers, so that idea that they’re in their prime working years and having to take a break from work, or not saving as much, will erode their confidence in what’s ahead.”

Key findings presented in report include:

Caregiving is likely to have a negative impact on physical, mental, and financial health: Among caregivers who are still in the workforce, 66% say their mental health is negatively impacted, 57% say their physical health is negatively impacted, and 54% say they have trouble working the hours they want or need.

The majority of working caregivers provide financial support to their caregiving recipient: 55% of working caregivers provide financial support, with just over a third of them providing $5,000 to $14,999 in the past year. Among retired caregivers, 37% provide financial support, with just under 40% of them contributing $5,000 to $14,999.

Caregivers are more likely to have fewer assets and greater problematic debt: One-quarter of caregivers have less than $1,000 in savings and investments, compared to 15% of non-caregivers. Nearly two of three caregivers (64%) say debt is a problem, compared to just over half (52%) of non-caregivers.

Among those who retired earlier than planned, nearly 4 in 10 caregivers (38%) did so because of the burdens of caregiving for a family member. Another 35% of those who retired early did so because of a health problem or disability. The top reason non-caregivers gave for retiring earlier than planned was that they could afford to.

Caregivers who are retired are more likely to say their overall lifestyle is worse than they expected: Specifically, 31% of caregiving retirees say their retirement lifestyle is worse, compared to 20% of non-caregiving retirees.

Higher income caregivers are less likely to be confident about their retirement prospects than high income non-caregivers: 66% of caregivers surveyed are employed, and 52% of them have annual household incomes of $75,000 or more. 18% of that group say they’re not confident about having enough money to cover basic expenses in retirement, compared to 12% of non-caregivers in that group.

The 2023 RCS Caregivers Report and the 2023 Retirement Confidence Survey short report are available online. A summary of the 2023 Retirement Confidence Survey findings is available here. A webinar presenting key results is available here.

 

About the Survey

Greenwald Research and EBRI surveyed 2,537 Americans aged 25 or older from Jan. 5 through Feb. 2, 2023, for this year’s Retirement Confidence Survey. The survey included 1,320 workers and 1,217 retirees and included an oversample of roughly 944 completed surveys among caregivers (598 workers and 346 retirees).

About Retirement Confidence Survey Sponsors

Greenwald Research and EBRI would like to thank the 2023 RCS sponsors who helped shape this year’s survey: American Funds/Capital Group; Bank of America; Blackrock; Columbia Threadneedle; Empower; Fidelity Investments; FINRA; Jackson National; J.P. Morgan Chase & Co.; Mercer; Mutual of America; Nationwide; NEFE; New York Life; PGIM; PIMCO; Principal Financial Group, and T. Rowe Price.

About Greenwald Research

Greenwald Research is a leading independent custom research firm and consulting partner to the health and wealth industries that applies creative quantitative and qualitative methods to produce knowledge that helps companies stay competitive and navigate industry change. By leveraging deep subject matter expertise and a trusted consultative approach, Greenwald offers comprehensive services for weaving rich research stories that answer strategic business questions. For 33 years, Greenwald has partnered with the Employee Benefits Research Institute to conduct the annual Retirement Confidence Survey.

About the Employee Benefit Research Institute (EBRI)

The Employee Benefit Research Institute is a non-profit, independent, and unbiased resource organization that provides the most authoritative and objective information about critical issues relating to employee benefit programs in the United States.

# # #

Contacts:

Herb Perone
herbperone@gmail.com
301-512-7636

Quinncee Payne
quinnceepayne@greenwaldresearch.com
202-686-0300

Millennial Mental Health and Finances

By: Greenwald Research
6/15/2023 Read more

Millennials Report Higher Need for Mental Health Services, Heightened Financial Stress

Nearly 4 in 5 Saw a Professional Provider in the Past Year, Survey Finds

 

Washington, DC (June 15, 2023) – Millennials are not in the best of health – physically or mentally – and insurance companies need to make improvements in the delivery of mental health services to head off a potential crisis, a new survey by Greenwald Research finds.

The just-released Millennial Mental Health and Finances survey shows that Millennials rate their own health worse than the national average, are overly stressed money worries, and are delaying treatment for physical and mental health problems because of financial concerns.

“Mental health, physical health and finances are intrinsically linked,” says Greenwald Research Chief Research Officer Lisa Weber-Raley. “Millennials’ mental health needs are high, and there are clear ways health insurers can aid Millennials, who are a key part of their customer base. At a minimum, insurers should broaden their in-network mental health resources and make their websites easier to navigate so those resources are easier to find. Not only will they be benefitting Millennials, but themselves and the broader health care industry.”

Pandemic-induced social and professional isolation and disruptions have sparked a national conversation about mental health care. Demand for services has increased – especially among younger generations – while we’re facing a nationwide shortage of mental health providers. Greenwald Research surveyed 543 privately insured Millennials to better understand their need for mental health care, the barriers they face in accessing that care, and how paying for those services impacts them financially.

Key findings from the survey include:

  • Millennials rate their own health worse than the national average. Just 44% of respondents rate their overall health as excellent or very good, compared to 52% of the overall population.
  • What’s worse, millennials rate their mental health as worse than their physical health. Nearly 1 in 3 (32%) say their mental health is fair or poor. That’s twice as many who say their overall health is fair or poor.
  • Millennials’ need for mental health care is high: 55% report they have needed mental health services in the past year. An even higher number – 79% — actually saw a mental health professional in the last year.
  • 95% say their mental health provider being covered by their health insurance is important so that care will be more affordable. This preference is especially strong among women, who tend to have lower salaries than men.
  • 66% of Millennials rely on their health insurer’s website to find a mental health professional, but those with the greatest need say it’s difficult to navigate those websites, so they are less likely to access help.
  • The majority of privately insured Millennials feel financially insecure and are carrying significant credit card, mortgage and other debt. A whopping 71% of the survey respondents say thinking about finances causes a great deal of stress and 68% say they have very little money left after monthly expenses. 51% say they’ve delayed physical and mental health care visits over the past year for purely financial reasons.

Delaying mental health care leads to a number of problems, including less-than-effective trips to urgent care or emergency rooms in the short term and high-cost claims when those health problems can no longer be ignored.

“At 26 to 41 years of age, Millennials are still relatively young, but the oldest among them are entering middle age and the higher costs associated with old age health care are just around the corner,” Weber-Raley says. “High-cost claims could skyrocket in the next few decades if left unchecked. Helping Millennials access behavioral and mental health care could help insurance companies control the cost of care for decades to come.”

The full Millennial Mental Health and Finances survey is available online at https://greenwaldresearch.com/millennial-mental-health.

 

About Greenwald Research

Greenwald Research is a leading independent custom research firm and consulting partner to the health and wealth industries that applies creative quantitative and qualitative methods to produce knowledge that helps companies stay competitive and navigate industry change. By leveraging deep subject matter expertise and a trusted consultative approach, Greenwald offers comprehensive services for weaving rich research stories that answer strategic business questions. For 33 years, Greenwald has partnered with the Employee Benefits Research Institute to conduct the annual Retirement Confidence Survey.

 

Contacts:

Herb Perone
herbperone@gmail.com
301-512-7636

Quinncee Payne
quinnceepayne@greenwaldresearch.com
202-686-0300

Survey: Americans’ Optimism About Living Comfortably Through Retirement Declines

Eroding Account Asset Values, Inflation, Market Volatility, Recession Fears Fuel Concerns

 

Washington, DC (April 27, 2022) – American workers’ and retirees’ confidence about financing a comfortable retirement has dropped significantly over the last year, returning to levels last seen in 2018, the 2023 Retirement Confidence Survey finds.

The last time the survey recorded a decline of this magnitude was in 2008, during the global financial crisis. Read more

Retirement Plan Investment Options: Is Crypto Next?

By: Greenwald Research

4/17/2023 Read more

18th Annual Consumer Engagement in Health Care Survey Finds Despite Choices, Enrollees Not Spending Time on Health Plan Decisions

(Washington, D.C.) – Results from the 18th Annual Consumer Engagement in Health Care Survey (CEHCS) were published today by the Employee Benefit Research Institute and Greenwald Research.  The survey, taken during open enrollment season in the fall of 2022, found that most enrollees spent less than an hour on their health plan during open enrollment, despite having plan choices.

Top findings in the 2022 survey included:

  • Most enrollees do not spend a lot of time on health plan choice. Most enrollees spent less than an hour on their health plan during open enrollment.  High deductible health plan (HDHP) enrollees spend more time than traditional plan enrollees.  About 1 in 5 privately insured Americans were automatically re-enrolled, though just 16% of high-deductible plan owners report they had passive enrollment.  HDHP enrollees were more likely than traditional plan enrollees to use employer-provided tools to pick their health plan. Fifty-eight percent of HDHP enrollees used their annual employee benefits guide and 41% used their online portal, compared with 38% and 29% among traditional plan enrollees.
  • Many People Have a Choice of Health Plans. About 6 in 10 individuals reported that they have a choice of health plan. HDHP enrollees were more likely than traditional plan enrollees to report that they had a choice. Twenty-nine percent of HDHP enrollees reported that they had 3 health plans to choose from, compared with 17% among traditional plan enrollees.
  • Certain Aspects of Health Plans Are More Important Than Others. When it comes to their health plan, most people thought that the following aspects were very or somewhat important: the network of health care providers, low out-of-pocket costs, low premiums, prescription drug coverage and simple to understand. Generally, traditional plan enrollees and HDHP enrollees ranked these aspects of health care in the same order with one exception: Traditional plan enrollees reported that low out-of-pocket costs for doctor’s visits were more important.
  • Rise in Consumer Directed Health Plan Enrollment Resumed in 2022 While HDHP Enrollment Continues Decline. Enrollment in health savings account (HSA)-eligible health plans and health reimbursement arrangements reached a record high in 2020 with 19% enrolled in such a plan.  Enrollment in such plans fell to 18% in 2021.  It increased back up to 19% in 2022. Enrollment in health plans with high deductibles that were not eligible to be paired with an HSA fell from 15% to 12% between 2020 and 2022.
  • Most Enrollees Feel Financially Secure. Eight in 10 enrollees reported feeling financially secure. HDHP enrollees were slightly more likely than traditional plan enrollees to report feeling financially secure.  Nearly one-third of enrollees reported that premiums and out-of-pocket costs have increased in the past year. HDHP enrollees were more likely than traditional plan enrollees to report higher out-of-pocket costs.  Higher health care costs have impacted many aspects of personal finances, such as other spending and use of medical services.
  • Coverage of Preventive Care for Chronic Conditions Impacted Choice of HDHP. While 37% of HDHP enrollees reported that their health plan covers preventive care for chronic conditions before they reach their health plan deductible, about the same amount did not know if their plan covered such preventive care.
  • Traditional Plan Enrollees Likely to Choose HDHP If Preventive Care Were Covered. One-quarter of traditional plan enrollees reported being extremely or very likely to select an HDHP if it covered preventive care for chronic conditions before they reach their deductible. Another 39% reported being somewhat likely to select an HDHP if such preventive care were covered pre-deductible.

“Open enrollment is the time of year when employees get to evaluate their plan options,” explained Paul Fronstin, director, Health Research Benefits, EBRI.  “Employees should consider the trade-offs between premiums and cost sharing when making health plan decisions.

The 2022 CEHCS is a survey of privately insured adults conducted by the EBRI and Greenwald Research.  It provides reliable national data on the growth of consumer-driven health plans and high-deductible health plans and the impact on the behavior and attitudes of health care consumers.  The 2022 survey of 2,015 individuals, ages 21 to 64, was conducted using an online research panel from Oct. 17 to Nov. 20, 2022.

“Those especially with chronic conditions should pay careful attention as we see employers both enhancing and cutting back on health benefits,” said Lisa Weber-Raley, chief research officer, Greenwald Research.

View the complete 2022 CEHCS 35-page PowerPoint summary.

Organizations supporting the 2022 CEHCS include Blue Cross and Blue Shield Association, HealthEquity, Inc., Millennium Trust Company, Segal, TIAA, UMB Financial and Voya Financial.

Greenwald Research is a leading independent custom research and consulting partner to the health and wealth industries that applies creative quantitative and qualitative methods to produce knowledge that helps companies stay competitive and navigate industry change.  For more information, visit www.greenwaldresearch.com.

The Employee Benefit Research Institute is a non-profit, independent and unbiased research organization that provides the most authoritative and objective information about critical issues relating to employee benefit programs in the United States.  For more information, visit www.ebri.org.

Ongoing Economic Challenges Increase Interest in Lifetime Income Options in DC Plans

New Study Shows Most Plan Sponsors Open to Income Options Despite Significant Concerns

 

WASHINGTON, DC – January 26, 2023 – After a year of confusing and sometimes unpredictable economic twists and turns, a growing number of defined contribution retirement plan participants want guaranteed lifetime income options in their employer-sponsored plans, a new study by Greenwald Research shows. Read more

Bringing Back the Pension?

By: Eric Sondergeld
1/24/2023
Read more