Improving the Efficiency of Internal Processes

Employers and benefits consultants often turn to the carriers for support, and in a competitive environment, seamless customer service is a must-have. Timely feedback from these audiences can lead to small changes in the way benefits carriers do business that can have a big impact.

Benefits carriers can gain actionable insights from research that will…

  • Improve the way claims information is provided to employers and brokers
  • Evaluate and enhance sales rep training and support
  • Better assist employees in a time of need, when making a disability, long-term care  or life insurance claim
  • Expand broker support during the proposal and renewal processes
  • Enhance customer service by better understanding employers’ preferences for a single point-of-contact, technical integration or reporting needs
Careers Greenwald & Associates